Trust

Report a seller

If a seller misrepresents themselves, breaks Standard's rules, or harms a buyer, you can report them to our trust team. Good reports include specific, verifiable evidence.

Back to marketplaceRead platform terms

What is reportable

  • Misrepresenting ownership — claiming to be the Provider / Developer without proof.
  • Inventing or faking verified payment methods.
  • Manipulating reviews — buying, bartering, brigading, or coordinating them.
  • Misleading product claims (pricing, included features, delivery promises).
  • Refusing a refund where one was promised in the linked policy.
  • Impersonating another seller or brand.
  • Abusive, threatening, or doxxing behaviour toward buyers.

What is not handled here

Standard is a discovery and trust-signal layer, not a payment processor or escrow service. Disputes about the quality of a delivered product, refund timing, or technical support belong with the seller's own support channel first. Open a Standard report if the seller is uncooperative and their behaviour falls into one of the reportable categories above.

What to include in a report

  • The seller name and product URL on Standard.
  • The seller's official website URL and the date you visited it.
  • Screenshots of the issue (claim vs. reality, refund refusal, etc.).
  • Transaction reference numbers if a purchase was attempted.
  • Links to relevant community channels and dates of any interactions.
  • Any other public evidence (review patterns, social media posts).

How reports are reviewed

The Standard team reads every report. We may contact the reporter for clarification, contact the seller for a response, and consult public evidence. We do not share the reporter's identity with the seller. Decisions are made against the platform rules in our terms, not on volume of reports alone.

Possible outcomes

  • No action — the report does not meet platform rules.
  • Warning — the seller is informed and given a chance to fix the issue.
  • Badge revocation — the Verified Seller or Provider / Developer tag is removed.
  • Payment-method de-verification — the verified payment-method badge is removed until proof is re-submitted.
  • Listing removal — one or more products are removed from the marketplace.
  • Seller removal — repeated or severe violations end the account.

How to contact us

Send your report — with the evidence listed above — to trust@standard.gg. Reports are typically reviewed within 5 business days, faster for safety-critical issues.

FAQ

Common questions

Will my identity be shared with the seller?

No. Standard does not share reporter identity with the seller. If we contact the seller for a response, we describe the issue in general terms without identifying you.

Can I report anonymously?

You can, but a report with no contact information is harder to act on if we need follow-up evidence. We recommend using an email you check.

How long does a report take?

Most reports are reviewed within 5 business days. Safety-critical issues (impersonation, doxxing, threats) are prioritised.

What happens after a report?

You get an acknowledgement, and an outcome notification once the team has finished its review. Outcomes range from no action to seller removal depending on the violation.

Related trust pages

How reviews workUnderstanding seller riskProvider / Developer tagsTrust overviewPlatform terms

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